Ordering Process

How do I place an order?
Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout where you can enter your shipping and payment details.

Can I modify or cancel my order after it has been placed?
Once an order is placed, it is quickly processed to ensure speedy delivery. If you need to make changes or cancel, please contact us immediately at support@zafiralux.com.

Shipping Information

What are the shipping options and costs?
We offer several shipping options, including standard and expedited shipping. Costs vary based on the destination and speed of service. Details are available at checkout.

How long does shipping take?
Shipping times depend on the method chosen. Typically, standard shipping takes 5-7 business days, while expedited options can be as quick as 2-3 business days.

Returns and Exchanges

What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition. Please email us at returns@zafiralux.com to initiate a return.

How do I exchange an item?
For exchanges, please return the original item and place a new order online. Contact us at exchanges@zafiralux.com for further assistance.

Product Care

How should I care for my jewelry?
Keep your jewelry in a cool, dry place. Avoid exposure to harsh chemicals and clean regularly with a soft cloth. For specific care instructions, refer to the packaging or our website.

Customer Support

How can I contact customer support?
For any inquiries, our customer support team is available at support@zafiralux.com or you can call us at +1-234-567-8900 during business hours.