At Zafira Lux, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy below:

• Eligibility for Refund: Items must be returned in their original condition, unused, and with all tags and packaging intact. Proof of purchase is required.
• Time Frame: You may request a refund within 30 days from the date of purchase.
• Process: To initiate a refund, please contact our customer service team with your order details. Once your return is approved, you will receive instructions on how to proceed.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account.
• Non-Refundable Items: Personalized or custom-made items are non-refundable unless they are defective or damaged upon arrival.
• Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs.

For any questions or further assistance regarding our refund policy, please feel free to contact our customer service team. We are here to help!